Privacy Policy

At Turf 360 Sports Academy ("we", "our", or "us"), we respect your privacy and are committed to protecting the personal information you provide while using our website, mobile application, and sports-related services.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our turf booking, sports coaching, and related services.

1. Information We Collect

We may collect the following information when you register, make a booking, enroll in coaching programs, or contact us:

Personal Information

• Name

• Mobile number

• Email address

• Date of birth or age, where required for coaching programs

• Gender, where required

• Profile photograph, if provided

• Address or location information, where required

Booking and Service Information

• Turf booking details

• Date and time of bookings

• Sport or activity selected

• Coaching program and batch details

• Number of participants

• Payment and transaction information

• Booking and cancellation history

Technical Information

When you use our website or application, we may automatically collect:

• IP address

• Device and browser information

• Operating system

• App usage information

• Pages or features accessed

• Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

• Create and manage your account

• Process turf and sports facility bookings

• Register you for coaching programs

• Manage coaching batches and schedules

• Process payments and refunds

• Send booking confirmations and reminders

• Communicate changes to bookings, classes, or schedules

• Provide customer support

• Improve our website, application, and services

• Send promotional offers and updates, where permitted

• Prevent fraud, misuse, or unauthorized access

• Comply with applicable legal and regulatory requirements

3. Payments

Payments may be processed through third-party payment service providers. We generally do not store your complete credit/debit card, UPI, or banking credentials on our servers.

Payment providers may collect and process payment information according to their own privacy policies and terms.

4. WhatsApp and Other Communications

If you choose to communicate with us through WhatsApp, SMS, email, or other communication channels, we may use the information provided through those channels to respond to your requests, manage bookings, send notifications, and provide customer support.

Where applicable, communications may be handled through third-party service providers.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and provide a better user experience.

You can configure your browser to refuse or delete cookies. However, some website features may not function properly without certain cookies.

6. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties when required to provide our services, including:

• Payment service providers

• Hosting and cloud service providers

• SMS, email, and WhatsApp communication providers

• Analytics and technology service providers

• Customer support or operational partners

• Government authorities or law enforcement agencies when legally required

Third-party service providers are expected to handle your information appropriately and only for the purposes for which it is shared.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no internet-based service can guarantee complete security of information transmitted or stored electronically.

8. Children's Privacy

Our coaching programs may be used by children with the involvement or consent of a parent or legal guardian.

Where information about a child is collected for registration or coaching purposes, the parent or legal guardian is responsible for providing accurate information and appropriate consent where required.

We do not knowingly collect personal information from children for purposes unrelated to providing our services.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain booking and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.

When information is no longer required, we may securely delete or anonymize it.

10. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Withdraw consent where processing is based on consent

• Opt out of promotional communications

• Raise a concern regarding how your information is handled

To exercise these rights, please contact us using the details provided below.

11. Third-Party Links

Our website or application may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices, content, or security of those third parties.

We recommend reviewing their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable laws.

Any updated version will be published on this page with a revised "Last Updated" date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Turf 360 Sports Academy
Email: turf360madipakkam@gmail.com
Phone: 90425 21142

By using our website, application, or services, you acknowledge that you have read and understood this Privacy Policy.